Refund & Cancellation Policy
1. Refund Policy
Apple Store (iOS): According to Apple's regulations, HOME CHECK cannot directly refund users. All refund requests must be made through Apple's support system (Report a Problem). The refund approval process follows Apple's policy entirely.
Google Play (Android): Users can request a refund from Google within 48 hours of the transaction if it meets Google Play policies. Beyond this period, in case of technical errors (payment made but Tokens not received), users can contact us directly via email [email protected] or hotline (+84) 96 195 1616.
ZaloPay (Website myhomecheck.ai): We only accept refunds when the user has been deducted funds from their ZaloPay wallet or linked bank account, but the HOME CHECK system encountered an error and did not update the corresponding Tokens (e.g., 10 tokens package for $6.99) into the user's account. Refund processing time depends on ZaloPay's regulations (usually 3-7 working days). Successful Token purchases already credited to the account are non-refundable under any circumstances.
2. Return & Exchange Policy
Products traded on the application and website myhomecheck.ai are digital Token packages (including levels: 10, 20, 50, 100, 200, 500 Tokens).
Due to the specific nature of digital products, we do not support returns or exchanges after a transaction is successful and Tokens have been credited to your HOME CHECK account.
3. Transaction Cancellation Conditions
Users have the right to cancel a transaction at any time before final payment confirmation on Apple Store, Google Play, or the ZaloPay payment gateway.
Once payment is confirmed by the platform, the transaction cannot be cancelled.
The only exception is when a system error occurs on HOME CHECK's side, preventing Tokens from being delivered to the user's account; in such cases, the transaction will be audited and processed for cancellation/refund.
4. Contact
For any refund or cancellation inquiries, please contact: [email protected]
